FAQ
At Robyn’s Nest Design, I believe in transparency and making your experience as seamless as possible. Below, you’ll find answers to some of the most common questions I receive. If you can’t find what you’re looking for, feel free to contact me.
All about
Shipping
How long does shipping take?
Shipping times vary based on your location and the product ordered. Typically, orders ship within 3-5 business days, and delivery times range from 5-10 days within Canada.
Do you offer international shipping?
Yes! I ship worldwide. Shipping fees and times will vary depending on your location.
How we do
Custom Orders
Can I request a custom design or art piece?
Absolutely! I love collaborating on custom projects. Contact me directly to discuss your vision and how we can make it a reality.
How long do custom orders take?
Custom orders generally take 2-4 weeks, depending on the complexity of the project. I’ll provide a timeline when we discuss your order.
How we implement
Sustainability
What materials do you use in your designs?
I prioritize reclaimed and upcycled materials wherever possible, ensuring every piece is sustainable and unique.
How do you ensure your designs are eco-friendly?
From sourcing materials to crafting and packaging, I focus on minimizing waste and reducing environmental impact.
Learn about
Returns & Exchanges
What is your return policy?
I accept returns on non-custom items within 14 days of delivery. Items must be unused and in their original condition. Custom orders are non-refundable.
How do I initiate a return or exchange?
Please contact me directly with your order details, and I’ll guide you through the process.